Shipping and Returns

Our shirts are printed “on demand” and typically (98%) ship within three business days. This allows us to keep prices low and offer a wide variety of designs and colors. We accept returns in two circumstances:

  • You receive an item other than the one you ordered
  • An obvious defect in workmanship

Examples of situations in which we will be happy to refund or replace your purchase:

  • You ordered a large men’s t-shirt and received a medium
  • You ordered a men’s t-shirt but received a women's t-shirt
  • The printed design on a shirt is missing a color or has the wrong design
  • There is a tear in the material

Examples of situations in which we will not be able to refund or exchange your purchase:

  • You ordered the wrong size 
  • You wore the shirt
  • There was an unattached loose thread in the packaging
  • An item is not in its original condition, is damaged or missing parts for reasons not due to our error
  • The shirt measures within 1" over or under the measurements listed in our size chart for the product you ordered

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer without first contacting us at people@authentic-american.com. Alternately, you can also call our customer service line at (612) 440-0951. You also can write to us at 1010 W Lake Street, Suite 100, #119, Minneapolis, MN 55408.

Regardless of how you initially contact us, we need to receive a written request for a refund before we can act on it, so the quickest way to initiate the process is through email.

We may be able to refund or replace an item based on a photo alone. If you can, please include a photo clearly showing any defect or damage.

About Our Slim-fit Tees

The “slim-fit” women’s tees (Bella Women’s The Favorite Tee 6004) run small by at least one size. We encourage ordering at least one size larger than your usual tee size for that brand. For more information, please refer to the size chart show on each product page.

Refunds

Within five business days of receiving your returned merchandise or a photo of a defect, we will send you an email to notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. The refund will be issued within thirty days of our receipt of your returned merchandise or photo.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at people@authentic-american.com or write us at 1010 W Lake Street, Suite 100, #119, Minneapolis, MN 55408. You may also call our customer service line at (612) 440-0951. The quickest way to get a response is through email.

Exchanges

We can only replace items if they are defective or damaged. If you received a damaged or defective product, please contact us at people@authentic-american.com. You can also call our customer service line at (612) 440-0951.

If you are able to provide a photo showing the damage or defect, that will significantly expedite the exchange process. 

Gifts

If you received one of our t-shirts as a gift, we can only issue a refund to the person who place the order.

Shipping

We ship USPS First Class and Priority Mail. Shipments over $55 have USPS insurance. All of our shipments have tracking.

You will receive order updates, including this tracking information, at the email address or phone number you provided during checkout.

Most of our shipments arrive at their destination within three business days. Shipments to Hawaii and Alaska typically take four business days. For some locations in the midwest, packages arrive within two business days.